Privacy Policy

Last updated: July 6, 2026

This Privacy Policy describes how Isabelle Toronto (the "Site", "we", "us" or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase at isabelletoronto.com (the "Site"), or otherwise communicate with us in connection with the Site (collectively, the "Services").

For the purposes of this Policy, "you" and "your" refer to the user of the Services, whether as a customer, visitor, or any other individual whose information is collected under this Policy.

We encourage you to read this Privacy Policy carefully.

Changes to this Privacy Policy

This policy may be updated from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on the Site, update the "Last updated" date, and comply with applicable legal requirements.

Collection and use of personal information

To provide our Services, we collect personal information from various sources, as detailed below. The information collected may vary depending on how you interact with us.

In addition to the uses described below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms of service, and protect our rights, your rights, and the rights of third parties.

Personal information we collect

1. Information you provide to us directly:

• Contact details: name, address, phone number, and email address.
• Order information: shipping and billing address, payment confirmation, email, phone number.
• Account information: username, password, security questions.
• Customer support: any information you send us in your communications.

Some features of the Services require you to provide this information. You may choose not to do so, but this may limit your access to certain features.

2. Information we collect automatically:

We may automatically collect certain information through cookies, pixels, and similar technologies ("Cookies"), such as: device type, browser, IP address, network, browsing behaviour on the site, etc.

3. Information from third parties:

We may also receive information from third parties, such as:

• Shopify, which supports our website.
• Payment processors, to complete transactions.
• Technology partners for analytics, tracking, and advertising.

All of this information is handled in accordance with this Policy.

How we use your personal information

Providing products and services: We use your information to manage orders, process payments, create and manage accounts, coordinate shipping, facilitate returns, and more. Shopify may link your account to other services if you choose to do so.

Marketing and advertising: We use your information for promotional purposes, such as sending emails or text messages and displaying advertisements. In accordance with Canada's Anti-Spam Legislation (CASL), we only send commercial electronic messages where we have your consent (express or implied), and every message includes an easy way to unsubscribe at any time.

Security and fraud prevention: We use your information to prevent fraudulent activity. You are responsible for keeping your credentials secure. If you suspect your account has been compromised, please contact us.

Service improvement and communications: We use your information for customer support, analytics, and improving our Services.

Cookies

We use cookies to operate and improve the Site, remember your preferences, generate statistics, and personalize advertising. You can review the cookies used on the Shopify platform. You can configure your browser to block or delete cookies, although this may affect how the Site functions.

Disclosure of your personal information

We may share your information with:

• Service providers (IT, payments, logistics, customer support).
• Marketing partners and affiliates.
• Social media platforms, if you use their widgets.
• Companies within the same corporate group.
• In the context of mergers, acquisitions, or legal compliance.

We do not share or use sensitive information without your consent.

Third-party websites and links

This Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their terms before interacting with them.

Minors

Our Services are not directed at minors. We do not knowingly collect information from minors. If you are the parent or guardian of a minor who has provided us with personal information, please contact us to request its deletion.

Data security and retention

No system is 100% secure. Please avoid sending sensitive information through unprotected channels. We retain your information for as long as necessary to provide the Services, manage accounts, comply with the law, resolve disputes, or enforce agreements.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, depending on your province of residence, other applicable privacy legislation, you may have the following rights:

• Access to your personal information.
• Correction of inaccurate information.
• Withdrawal of your consent to the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• Deletion of your information, where applicable.
• Opting out of marketing communications at any time.
• Filing a complaint or challenging our compliance with applicable privacy laws.

We may ask you to verify your identity before processing your request.

Complaints

If you have questions or concerns about how we handle your information, please contact us first so we can address the issue. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy authority.

International users

Your information may be transferred to, stored, and processed in countries other than your country of residence, including outside Canada, where it may be subject to the laws of those jurisdictions. When we transfer personal information internationally, we take reasonable steps to ensure it receives a comparable level of protection.

Contact information

📧 Email: info@isabelletoronto.com