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Frequently Asked Questions
We want you to feel wonderful in our collections. If the size isn't quite right, you have 30 days to request an exchange or return. All we ask is that the garment is unworn, in its original condition and still has its tags attached.
You'll find a detailed size guide on every product page. Our garments feature an elegant cut and carefully considered tailoring; if you're between two sizes, we always recommend choosing the larger size to ensure maximum comfort and a beautiful drape.
We accept Visa, Mastercard, PayPal and Apple Pay, along with other fully trusted express payment options. Your security is our highest priority. The entire checkout process is encrypted and 100% secure.
Isabelle's curation is designed to win your heart, but if your order arrives and it isn't quite what you were hoping for, don't worry. You have a guaranteed 30 days to arrange a return. Just write to us and our team will guide you step by step, with no complications.
Behind Isabelle Toronto is a caring team ready to help. You can write to us directly at our customer care email. One of our advisors will review your request and reply personally within 24 to 48 business hours.